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GP Print Ltd is committed to offering its customers the
highest level of service and customer satisfaction possible.
Please read our terms and conditions and returns policy
before placing an order.
Returns & Cancellation Policy As each product we produce is
custom made we cannot offer a return unless:
a) the product does not match the order, or b) the product is faulty
If the product(s) delivered does not match your order please contact us
via email (email@example.com) outlining the problem within 24 hours and we will arrange the
return of the said goods. Please remember to include your original
invoice number and the name your order was placed under. If the goods
have a problem relating to the quality of the product such as a mis-print or a
fault on garment, then a photograph as well as description of the problem
should be emailed through to firstname.lastname@example.org for our customer services
team to assess. Returns must be received within 30 days of purchase. Any
returns after this date will not be accepted.
We cannot take any action on an order until all of the goods are returned for
inspection. Following the return of the goods a thorough assessment will
take place following which we will deem whether the return is valid or not. If the product is considered fit for function we will not accept the return and you will need to arrange collection.
If the problem relates to a production issue at GP Print Limited then a
re-print of the goods may be offered to rectify the quality issue.
Because every product is custom-made to your specifications, if the order
has already been produced GP Print Limited retains the right to
solely offer a re-print when seeking to rectify any problem with an order.
A refund will be offered only when an order is cancelled prior to any work
being undertaken by GP Print Limited. If you need to cancel an order
you should contact sales on 01733 340 622 as soon as possible. Due to the
short turnaround times we try to work to, your order may have already gone into
If an order has been placed by the customer and subsequently produced
by GP Print Limited a refund will not be offered on cancellation as
the goods are custom-made to clients specifications and not stock items that
can be re-sold.
If an order has been placed to use supplied material in some way we cannot
be held responsible for any quality issues as we would not be aware of the
Any problem with an order should be outlined within 24 hours of receiving the
Failure to inform GP Print Limited of a problem within 24 hours of
receiving the goods will mean the order is deemed to have been accepted and
We do not accept returns on samples or sample packs. Returns must be received
within 30 days of purchase. Any returns after this date will not be accepted
Unless specifically agreed, all invoices are payable immediately.
If invoice terms are agreed with the customer and the balance is not met within
the stated payment terms, interest will be charged as per the Consumer Credit
When placing an order with GP Print Limited the customer accepts sole
responsibility for copyright and the reproduction of images.
It is deemed you are the owner / have permission to reproduce artwork files.
GP Print Limited may refuse to produce merchandise & print if the
images or content is deemed to be offensive or may incite hatred.
In making an order you are deemed to have accepted the above terms and
Please note that we can not accept responsibility for any
failure on the part of any courier or delivery service used to deliver goods,
nor can we accept any consequential loss incurred by the customer by any action
or inaction on the part of GP Print Limited or any agent acting on
behalf of GP Print Limited. Delivery if not already estimated starts
from £7net (£8.40inc) per 11kg/Box. As a guide a box of 1700 A4s of 100GSM Bond
would be 11kg.
Estimated turnaround times are given on the order acknowledgement which is
emailed after the order has been processed. Please note that these are
average turnaround times only and are not a guarantee of which day your order
will be delivered. Turnaround is shown in full working days which does not
include weekends or public holidays.
turnaround times for:-
Artwork: Ideally we would
require 2 working days for artwork please allow for a further 2 working days
for any amends. Artwork if not already estimated is £20net per page.
Printing: Ideally we would
require 2 working days for digital & large format posters print and trimmed
only and 4 working days for litho, digital & large format with additional
Delivery: If required would be
a further 1-2 working days. Delivery if not already estimated starts from £7net
Fast track service for:-
1 Day Faster would be an
2 Day Faster would be an
3 Day Faster would be an
4 Day Faster would be an
Please note - May not be
available for use on Jobs with a quantity larger than 10,000. This service
may not include jobs which require additional finishing after printing &
Delivery if required would
remain to be a further 1-2 working days.
Typical design charge is £20net per/page
(includes up to 2 amends prior to approval only), amendments to artwork already
created by us is £10net per/page. The more information and imagery you
supply the smaller the design charge e.g. A word document containing all the
text you require with a scanned sketch of layout will help reduce cost. We
cannot be held responsible for any artwork copyright infringements on artwork
supplied by customers. The customer must have permission to use all images,
text and logos that are supplied to us. When approving the artwork, prior to
printing, the customer acknowledges that copyright responsibility is held with
themselves, and not GP Print.
Please note that the
design charges are based on being given a brief to adhere to. Should you not
supply a brief further costs may be charged.
Your artwork will be emailed over to you for your approval. Should you ask for
amendments to the artwork without requesting a design change we will consider
that the majority of the design is deemed acceptable so any redesigns will be
charged as a new design charge. The design charge will allow for a couple of
amendments to your artwork after that we may charge at the amendments rate for
Business cards (1 page charge up to 5 names
leaflet (1 page charge)
Double sided (e.g. 2 Sides unfolded) (2 page charge)
Standard folded leaflet (e.g. 4 page folded) (4 page charge)
Booklet / Brochure 8 page (8 page charge)
Booklet / Brochure 12 page (12 page charge)
Are charged at £6net each
Artwork will only be
processed on receipt of written, fax or email confirmation of the full order
and receipt of payment. We will ALWAYS send your artwork back to you for
approval before progressing to print stage. Once artwork has been approved the
printing process will start and any desired changes will be charged accordingly.
Any artwork which we change for you will incur a minimum 1 page design charge
The design fee paid is for the designers’ time
and not to hand over the original files. If the original files are required
this will be an additional fee. This fee is £40net.
Artwork: While we will deliver a finished product (such as a brochure,
design or a web site) to you, whether or not we hand over the original digital
files upon completion of the project, it is not common for the company to
retain the artwork after completion. If turning over the originals beyond
completion, an additional cost will be charged, to cover storage costs, media
costs and the time required to transfer the files to disk. This fee is £40net.
Emailed copies of the print ready PDF files are just £20net.
Uploading your files:
Once you have placed your order, please email
all relevant files (below 20mb) through to us at email@example.com . Although we can accept up
to 20mb please be aware that your email account will have a file size limit
(check with your email service provider) Please note in the subject space the
online order number.
If your files are 20mb or larger, please upload using our upload facility which
you will find on our Mail Page. Alternatively, you can
use one of the many 'upload' websites available. You can then send us the
relevant link to your files. CDs and memory sticks will not be returned unless
specifically requested at time of order.
Preferably please supply CMYK files at 300 dpi. A lower dpi means a lower
resolution, which will in turn mean blurry images. Files supplied as RGB must
be converted to CMYK in order to print them. The process of conversion always
changes the colours used - sometimes slightly, sometimes significantly. When
reviewing images for printing you should view them at approximately 175% size
to get a good feel for how they will look when printed. If they look blocky or
blurry, that's how they will print too!
Please note. The
image you see on screen does not necessarily represent the final printed result.
It is your responsibility to ensure artwork is
correct, prior to print.
check the proof carefully, clearly acknowledging any corrections or amendments.
It is the responsibility of the customer to check that the artwork is
grammatically, numerically and stylistically correct before passing any copy to
the designer. If there are no alterations to be made, please reply with
confirmation of the approved artwork. Once approved the printing stages will
start, any alterations identified after this time will be subject to additional
fees. If you require us to proof check the artwork this will be charged at £30
an hour and will become our responsibility for any in corrections.
The information in E-mails and any documents and
files transmitted with it are confidential and for the use of the intended
recipient only. If you are not the intended recipient, please delete the
message and statements immediately and notify the sender. Any unauthorised
dissemination or copying of E-mails, or any misuse or wrongful disclosure
of the information contained in it, is strictly prohibited and may be illegal.
The opinions, statements and thoughts expressed in E-mails and its attachments, if any, are those of the individual sender and not
necessarily GP Print's or any associated personnel.
Although GP Print believes E-mails and any
attachments are free of any virus or other defect which may affect a computer,
it is the responsibility of the recipient to ensure that it is virus free and
GP Print does not accept any responsibility for any loss or damage arising in
any way from its use.