Terms & Conditions / Returns Policy

GP Print Ltd is committed to offering its customers the highest level of service and customer satisfaction possible.

 

Please read our terms and conditions and returns policy before placing an order.


Estimates

Estimates are only valid for 30 days. Please quote the estimate number when raising the order. It is possible for estimates to be created missing off information from a tender request as the format from each request is typically in a different format from each customer. It is up to the customer to insure before placing their order that the estimate and tender request correlates to the intended final product or service. The order will be raised based on the information shown in the estimate so please read through the estimate thoroughly and advise of any errors / amendments on receipt otherwise we shall deem the information therein to be correct. 


Order Acknowledgement

Confirmation of your order is subject to the content of the origination material, and any electronic media content being accessible in an intelligible format. Please read through the order acknowledgement thoroughly and advise of any errors / amendments within 24 hours of receipt otherwise we shall deem the information therein to be correct.


Returns & Cancellation Policy 

As each product we produce is custom made we cannot offer a return unless:
a) the product does not match the order, or b) the product is faulty

If the product(s) delivered does not match your order please contact us via email (info@gpprint.co.uk) outlining the problem within 24 hours and we will arrange the return of the said goods.  Please remember to include your original invoice number and the name your order was placed under.  If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through to info@gpprint.co.uk for our customer services team to assess. Returns must be received within 30 days of purchase. Any returns after this date will not be accepted.
We cannot take any action on an order until all of the goods are returned for inspection.  Following the return of the goods a thorough assessment will take place following which we will deem whether the return is valid or not. If the product is considered fit for function we will not accept the return and you will need to arrange collection.
If the problem relates to a production issue at GP Print Limited then a re-print of the goods may be offered to rectify the quality issue.  Because every product is custom-made to your specifications, if the order has already been produced GP Print Limited retains the right to solely offer a re-print when seeking to rectify any problem with an order. 
A refund will be offered only when an order is cancelled prior to any work being undertaken by GP Print Limited.  If you need to cancel an order you should contact sales on 01733 340 622 as soon as possible.  Due to the short turnaround times we try to work to, your order may have already gone into production.
If an order has been placed by the customer and subsequently produced by GP Print Limited a refund will not be offered on cancellation as the goods are custom-made to clients specifications and not stock items that can be re-sold.

If an order has been placed to use supplied material in some way we cannot be held responsible for any quality issues as we would not be aware of the materials specification.
 
Any problem with an order should be outlined within 24 hours of receiving the goods.
Failure to inform GP Print Limited of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.
We do not accept returns on samples or sample packs. Returns must be received within 30 days of purchase. Any returns after this date will not be accepted
 

Delivery

Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of GP Print Limited or any agent acting on behalf of GP Print Limited. Delivery if not already estimated starts from £7net (£8.40inc) per 11kg/Box. As a guide a box of 1700 A4s of 100GSM Bond would be 11kg.


Payment

Unless specifically agreed, all invoices are payable immediately.
If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.
 

Copyright

When placing an order with GP Print Limited the customer accepts sole responsibility for copyright and the reproduction of images.
It is deemed you are the owner / have permission to reproduce artwork files. 
  

Offensive material

GP Print Limited may refuse to produce merchandise & print if the images or content is deemed to be offensive or may incite hatred.
In making an order you are deemed to have accepted the above terms and conditions.

 

Turnaround Times

Estimated turnaround times are given on the order acknowledgement which is emailed after the order has been processed.  Please note that these are average turnaround times only and are not a guarantee of which day your order will be delivered. Turnaround is shown in full working days which does not include weekends or public holidays. Our working days are Monday to Friday 08:30 till 17:30.

Standard turnaround times for:-

Artwork: Ideally we would require 2 working days for artwork please allow for a further 2 working days for any amends. Artwork if not already estimated is £20net per page.

Printing: Ideally we would require 2 working days for digital & large format posters print and trimmed only and 4 working days for litho, digital & large format with additional finishing.

Delivery: If required would be a further 1-2 working days. Delivery if not already estimated starts from £7net per 11kg/box.

 

Fast track service for:-

1 Day Faster would be an additional £10net

2 Day Faster would be an additional £30net

3 Day Faster would be an additional £60net

4 Day Faster would be an additional £90net

Please note - May not be available for use on Jobs with a quantity larger than 10,000. This service may not include jobs which require additional finishing after printing & trimming.

 

Delivery if required would remain to be a further 1-2 working days.

 

Artwork

Typical design charge is £20net per/page (includes up to 2 amends prior to approval only), amendments to artwork already created by us is  £10net per/page. The more information and imagery you supply the smaller the design charge e.g. A word document containing all the text you require with a scanned sketch of layout will help reduce cost. We cannot be held responsible for any artwork copyright infringements on artwork supplied by customers. The customer must have permission to use all images, text and logos that are supplied to us. When approving the artwork, prior to printing, the customer acknowledges that copyright responsibility is held with themselves, and not GP Print. If you decide to cancel the order once the artwork stage has commenced you will be charged for the time spent on it. This is a minimum charge of £20net per page.
Please note that the design charges are based on being given a brief to adhere to. Should you not supply a brief further costs may be charged.
Your artwork will be emailed over to you for your approval. Should you ask for amendments to the artwork without requesting a design change we will consider that the majority of the design is deemed acceptable so any redesigns will be charged as a new design charge. The design charge will allow for a couple of amendments to your artwork after that we may charge at the amendments rate for further work.

Price Guide:

Business cards (1 page charge up to 5 names only)
Single sided leaflet (1 page charge)
Double sided (e.g. 2 Sides unfolded) (2 page charge)
Standard folded leaflet (e.g. 4 page folded) (4 page charge)
Booklet / Brochure 8 page (8 page charge)
Booklet / Brochure 12 page (12 page charge)

Artwork will only be processed on receipt of written, fax or email confirmation of the full order and receipt of payment. We will ALWAYS send your artwork back to you for approval before progressing to print stage. Once artwork has been approved the printing process will start and any desired changes will be charged accordingly. Any artwork which we change for you will incur a minimum 1 page design charge (£20net).


Images

Are charged at £6net each. The image can be used to create no more than 500,000 copies of the image in print. It cannot be used to create products for resale where the main value of the product is the image itself. For example, you can't use the asset to create a poster, t-shirt, or coffee mug that someone would buy specifically because of the image printed on it. In order to purchase the image for use of resale or more than 500,000 copies of the image in print an extended license would have to be purchased at £60net.


Design Fee

The design fee paid is for the designers’ time and not to hand over the original files. If the original files are required this will be an additional fee. This fee is £40net.
Ownership of Artwork: While we will deliver a finished product (such as a brochure, design or a web site) to you, whether or not we hand over the original digital files upon completion of the project, it is not common for the company to retain the artwork after completion. If turning over the originals beyond completion, an additional cost will be charged, to cover storage costs, media costs and the time required to transfer the files to disk. This fee is £40net. Emailed copies of the print ready PDF files are just £20net.

Uploading your files

Once you have placed your order, please email all relevant files (below 20mb) through to us at artwork@gpprint.co.uk . Although we can accept up to 20mb please be aware that your email account will have a file size limit (check with your email service provider) Please note in the subject space the online order number.
If your files are 20mb or larger, please upload using our upload facility which you will find on our 
Mail Page. Alternatively, you can use one of the many 'upload' websites available. You can then send us the relevant link to your files. CDs and memory sticks will not be returned unless specifically requested at time of order.
Preferably please supply CMYK files at 300 dpi. A lower dpi means a lower resolution, which will in turn mean blurry images. Files supplied as RGB must be converted to CMYK in order to print them. The process of conversion always changes the colours used - sometimes slightly, sometimes significantly. When reviewing images for printing you should view them at approximately 175% size to get a good feel for how they will look when printed. If they look blocky or blurry, that's how they will print too!  

Please note. The image you see on screen does not necessarily represent the final printed result.

It is your responsibility to ensure artwork is correct, prior to print.

Please check the proof carefully, clearly acknowledging any corrections or amendments. It is the responsibility of the customer to check that the artwork is grammatically, numerically and stylistically correct before passing any copy to the designer. If there are no alterations to be made, please reply with confirmation of the approved artwork. Once approved the printing stages will start, any alterations identified after this time will be subject to additional fees. If you require us to proof check the artwork this will be charged at £30 an hour and will become our responsibility for any in corrections.


Emails

The information in E-mails and any documents and files transmitted with it are confidential and for the use of the intended recipient only. If you are not the intended recipient, please delete the message and statements immediately and notify the sender. Any unauthorised dissemination or copying of E-mails, or any misuse or wrongful disclosure of the information contained in it, is strictly prohibited and may be illegal.

The opinions, statements and thoughts expressed in E-mails and its attachments, if any, are those of the individual sender and not necessarily GP Print's or any associated personnel.

Although GP Print believes E-mails and any attachments are free of any virus or other defect which may affect a computer, it is the responsibility of the recipient to ensure that it is virus free and GP Print does not accept any responsibility for any loss or damage arising in any way from its use.

Issue 4 27/06/2017